We are committed to ensuring customer satisfaction. Our Refund and Return Policy clearly outlines your rights and responsibilities when making a purchase from our website.
Return & Refund Eligibility
You are entitled to request a return, replacement, or refund under the following conditions:
- The wrong product was sent by us.
- The product delivered is defective or malfunctioning.
- The product was damaged during shipping.
- The product appears to be tampered with or incomplete on delivery.
Note: We do not accept returns or refunds for unwanted or incorrectly ordered goods unless they fall under one of the reasons listed above.
Return Procedure
To initiate a return or refund request, please contact our customer support team by email or phone within 48 hours of receiving the item. Returned products must be:
- In their original packaging
- Unused and in a resalable condition
- Accompanied by the original invoice or proof of purchase
We offer the following return options:
- By delivery service: Please inform us before sending the product. Shipping costs will not be reimbursed if the return is approved.
- Direct return to our warehouse (Al Quoz or Deira store): You can return the product in person.
- Free pickup: We may arrange a pickup from the original delivery address (subject to availability).
Refund Timeline & Method
- Approved refunds will be processed to the original mode of payment.
- Refunds may take 10 to 45 working days, depending on your card issuer's policies and processing times.
Cancellations
If you cancel an order after it has been accepted but before dispatch, the following charges may apply:
- A cancellation fee of up to 50% of the order value or the cost of work already in progress — whichever is greater.
To request a cancellation before shipping, please contact us as soon as possible on accounts@signanddisplay.net; store@signanddisplay.net; james@signanddisplay.net.
Once an order is dispatched, it cannot be canceled.
No Refund Policy Cases
If a product does not meet the eligibility criteria for refund, replacement, or return (e.g., change of mind or incorrect selection), no refund or exchange will be provided. This condition is clearly stated to prevent disputes and ensure transparency.
